Privacy Policy

We collect information you choose to provide when you ask a question, request a tour, call, text or use the website chat. This may include your name, email address, phone number, preferred move date, suite preferences, budget, household size, parking or pet needs, and the content of your inquiry.

Depending on the channel, we may also process chat and text history, call audio or transcripts, the page where an inquiry began, a conversation identifier, and limited technical information such as an IP address used for security and rate limiting.

W71 Boutique uses Suited Living, a third-party AI leasing service, to answer website chat, phone and text inquiries. Information you provide through those channels is processed by Suited Living and its service providers so the assistant can respond, maintain conversation context, create or update a leasing inquiry, and pass relevant details to the leasing team.

AI-generated answers can be incomplete or incorrect. Please confirm pricing, availability, policies, appointment details and other important information with the leasing team before relying on them.

We use personal information to answer questions, recommend relevant homes, understand leasing needs, arrange and follow up on tours, maintain leasing records, prevent misuse, troubleshoot the service, and improve the quality and reliability of the leasing experience.

We do not ask for or need banking information, government identification, credit-card details or a Social Insurance Number in website chat. Please do not send that information through the assistant.

Information may be available to the W71 Boutique owner, property manager and leasing team, and to service providers that operate the website, AI assistant, telephony, messaging, email, hosting, security and data storage. We do not sell personal information.

Some providers process information outside Canada, including in the United States. Information processed in another country may be subject to that country's laws and lawful access requirements.

The website chat asks you to agree before any message is sent to the AI assistant. Providing information through a form, phone call or text authorizes us to use it to respond to that inquiry and take the steps you request.

We will obtain any additional consent required before using contact information for unrelated promotional messages. You may ask us to stop electronic follow-up at any time by replying STOP to a text or contacting us by email.

We retain information only for as long as reasonably necessary to respond, manage the leasing relationship, maintain appropriate business records, meet legal obligations, and protect the service. We then delete or anonymize it when it is no longer required.

We use reasonable administrative, technical and organizational safeguards. No internet or storage system can be guaranteed completely secure, so please limit what you share to information relevant to your leasing inquiry.

You may ask what personal information we hold about you, request a correction, withdraw consent where applicable, or ask us to delete information that we are not required to retain. Email hello@w71marpole.ca with the subject “Privacy request.” We may need to verify your identity before completing a request.